Account help
Get help with signing in, password resets, account sync, display names, and questions about how your collection is attached to your account.
Support
Help for collectors, bug reports, and site feedback.
Retro Vault Elite is still growing, and collector feedback matters. Use this page if you need help with your account, sync, collection data, pricing, trade inbox, missing games, or anything else that feels off.
Collection help
Report missing games, wrong values, incorrect regions, odd variants, barcode problems, or anything else in the vault that does not match what is actually in your collection.
Trade help
Ask about trade inbox issues, request states, notifications, or how collector-to-collector trading works on the site.
Best way to report a bug
The most useful bug reports are the simple, specific ones. If something breaks, include the device you were using, the page or game you clicked, what you expected to happen, what actually happened, and whether it still happens after a refresh.
- Console and game title if the issue happened inside the vault.
- Whether you were signed in or in guest mode.
- Desktop, Mac, iPhone, or Android if the issue looks device-specific.
- A screenshot if something looks wrong visually.
Common support topics
A game is missing from the catalog
That can happen, especially with imports, variants, odd print runs, and collector-only edge cases. You can add a private custom entry, and it is still helpful to email the missing title so it can be improved later.
A price looks wrong
Send the title, platform, region, and why it feels off. Collector pricing can drift fast, and edge cases like box-only, manual-only, sealed, graded, or print variants can need extra context.
Trade Inbox or messages look wrong
Include what request you were looking at, whether the issue was on mobile or desktop, and whether the problem is loading, unread counts, notifications, or sending messages.
I just want to suggest a feature
Great. Collector feedback is one of the main reasons the site keeps getting better. Suggestions around variants, ownership states, imports, pricing, and quality-of-life flow are especially useful.
Important notes
Market values are reference values
They help with context, but they are not guaranteed sale prices. Real sale value depends on condition, completeness, timing, fees, postage, and buyer demand.
Trading stays between users
Retro Vault Elite does not broker, verify, ship, or take payment for trades. Use normal caution, ask for photos, and treat it like any direct collector-to-collector interaction.